E-Commerce Executive - Male

We are seeking a dynamic and detail-oriented E-commerce Executive with hands-on experience in order dispatch, packaging, shipment tracking, and handling returns. The ideal candidate should possess a strong understanding of e-commerce platforms and backend operations, and be capable of handling daily tasks efficiently to ensure timely delivery and customer satisfaction.

Key Responsibilities:

• Manage the complete order fulfillment process – from order receipt to dispatch.
• Supervise and perform packing of orders ensuring accuracy and quality.
• Coordinate with courier partners for pickup and delivery arrangements.
• Track shipments and resolve delivery-related issues proactively.
• Handle customer returns and process refunds/replacements as per policy.
• Maintain records of dispatches, deliveries, and returns.
• Manage inventory and update stock levels on relevant platforms.
• Upload products, manage listings, and update product details/images on e-commerce portals like Amazon, Flipkart, Meesho, and the company website.
• Collaborate with customer service for smooth order processing and customer communication.
• Generate and maintain daily/weekly order reports for internal review.

Key Requirements:

• Minimum 3 years of experience in e-commerce operations.
• Strong working knowledge of major e-commerce platforms and courier dashboards.
• Excellent skills in packaging, order handling, and tracking systems.
• Ability to multitask and manage time effectively.
• Basic knowledge of MS Excel and online dashboards.
• Problem-solving attitude with attention to detail.
• Must be physically fit to handle product movement and packaging tasks.
• Good communication and coordination skills.

Preferred Candidate:

• Male candidate due to physical nature of dispatch/packing tasks.
• Candidates residing in Mumbai or willing to relocate.
• Prior experience in a similar role within a product-based or e-commerce company

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person