Handle incoming customer queries via phone calls, live chat, and other communication channels.
Provide accurate information about products, orders, shipping, returns, and policies.
Assist customers with order placement, payment issues, and tracking details.
Resolve complaints or escalate issues to the concerned department when necessary.
Maintain records of customer interactions and feedback in the CRM system.
Follow up with customers to ensure their issues are resolved and they are satisfied.
Coordinate with the logistics and operations team to ensure timely delivery and resolution of order-related issues.
Work closely with the marketing and product teams to share customer insights.

Required Skills & Qualifications:

Graduate in any discipline (preferred).
Prior experience in customer support, preferably in the e-commerce industry.
Excellent verbal and written communication skills in English and Hindi.
Proficiency in using CRM tools, chat platforms, and MS Office.
Ability to multitask, stay organized, and work in a fast-paced environment.
Problem-solving skills with a customer-first attitude.

Key Attributes:

Empathetic and patient listener.
Positive and professional tone during interactions.
Attention to detail and accuracy.
Ability to work independently as well as part of a team.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹25,000.00 per month

Work Location: In person

Application Deadline: 20/08/2025

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