E-commerce Executive

Key Responsibilities:

• Handle incoming customer queries via phone calls, live chat, and other communication channels.
• Provide accurate information about products, orders, shipping, returns, and policies.
• Assist customers with order placement, payment issues, and tracking details.
• Resolve complaints or escalate issues to the concerned department when necessary.
• Maintain records of customer interactions and feedback in the CRM system.
• Follow up with customers to ensure their issues are resolved and they are satisfied.
• Coordinate with the logistics and operations team to ensure timely delivery and resolution of order-related issues.
• Work closely with the marketing and product teams to share customer insights.

Required Skills & Qualifications:

• Graduate in any discipline (preferred).
• Prior experience in customer support, preferably in the e-commerce industry.
• Excellent verbal and written communication skills in English and Hindi.
• Proficiency in using CRM tools, chat platforms, and MS Office.
• Ability to multitask, stay organized, and work in a fast-paced environment.
• Problem-solving skills with a customer-first attitude.

Key Attributes:

• Empathetic and patient listener.
• Positive and professional tone during interactions.
• Attention to detail and accuracy.
• Ability to work independently as well as part of a team.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹25,000.00 per month

Work Location: In person

Application Deadline: 20/08/2025