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Cowberry Industries
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E-Commerce Executive

E-Commerce Executive

Cowberry Industries

1 - 2 years

1 Lacs

Surat

Posted:5 hours ago| Platform:

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Skills Required

Product Listing E-commerce Catalog Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Overview

We are looking for a proactive and detail-oriented E-commerce Executive to manage online product listings, coordinate with marketplaces, handle customer queries, and assist in digital campaign execution. The ideal candidate should be comfortable managing day-to-day operations and contributing to the overall growth of our online business.

Responsibilities

Product listing and catalog management on platforms like Amazon, Flipkart, Meesho, JioMart, etc.
Regularly update product details, specifications, pricing, and images.
Handle and respond to customer queries received via the company website, emails, or chat.
Attend and manage IVR and inbound customer calls related to e-commerce orders or inquiries.
Coordinate with warehouse/logistics for inventory updates and smooth order dispatch.
Monitor daily orders, returns, cancellations, and ensure timely resolution.
Run and monitor ads on e-commerce platforms (Sponsored Ads, keyword bidding, etc.).
Collaborate with the marketing team to run online promotions and offers.
Maintain accurate sales, inventory, and performance reports.
Support in managing D2C (direct-to-customer) website back-end (product uploads, order tracking, etc.).

Criteria:

Graduate in Business, Marketing, or a related field.
1-2 years of experience in E-commerce operations.
Familiarity with platforms like Amazon Seller Central, Flipkart Seller Hub, etc.
Proficient in MS Excel, Google Sheets; basic data entry and reporting.
Strong communication skills both verbal (for calls) and written (for customer responses).
Ability to handle customer service tools and e-commerce dashboards.
Knowledge of ad campaign tools on marketplaces is an added advantage.
Multi-tasking ability and strong attention to detail.

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E-Commerce Executive