E-Commerce Executive

About the Role

We are looking for a detail-oriented and proactive Ecommerce Operations Executive to support the day-to-day management of client-specific eStores. This role requires strong coordination skills, attention to detail, and the ability to work closely with suppliers, internal teams, and clients to ensure smooth order processing, product management, and reporting.

Key Responsibilities

• Manage daily order processing and coordinate with suppliers/vendors for timely fulfillment.
• Track, monitor, and update product inventory, ensuring alignment with live store data.
• Coordinate with logistics partners for shipment tracking and escalations.
• Prepare and maintain operational reports (sales, inventory, order updates, etc.).
• Support client requests (product additions, updates, special orders, etc.).
• Work closely with the Ecommerce Manager and Development team for store updates.
• Ensure compliance with client branding and operational guidelines.
• Handle escalations regarding order delays, product issues, and returns.
• Assist in planning and execution of product launches and pop-up activations.

Skills & Qualifications

• Bachelor’s degree (preferred in Business, Commerce, Supply Chain, or related).
• 1–2 years of experience in Ecommerce Operations, Supply Chain, or Client Servicing (Preferred).
• Strong knowledge of Excel / Google Sheets (reporting, data handling).
• Basic understanding of ecommerce platforms (Magento, Shopify, WooCommerce, etc.) is a plus.
• Excellent communication and coordination skills.
• Ability to multitask and manage priorities under tight timelines.
• Problem-solving attitude and strong attention to detail.

Key Competencies

• Client-first approach with ability to handle escalations smoothly.
• Strong collaboration skills (works well with cross-functional teams).
• Organized, reliable, and process-driven.
• Proactive in identifying issues and providing solutions.

Job Types: Full-time, Permanent, Fresher

Pay: From ₹250,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time
• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• E-commerce: 1 year (Preferred)

Work Location: In person