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Description
Job Title: Dynamics CRM Architect Location: Mumbai / Pune / Bangalore / Chennai / Ahmedabad / Noida Experience: 10-15 Years Job Summary: We are seeking a Dynamics CRM Architect with deep experience in Microsoft Dynamics 365 CRM and the Power Platform. The candidate must bring strong technical expertise in Customer Service Omnichannel , especially in Voice and Telephony integrations , alongside hands-on proficiency in Azure Logic Apps. This role requires a leader who can drive end-to-end solution architecture, development, and deployment of CRM systems, while also mentoring developers and working closely with business and IT stakeholders. Strong communication skills, solution ownership, and a consultative mindset are essential for success in this high-impact client-facing role. Mandatory Skills : Microsoft Dynamics 365 CRM (7+ years hands-on development) Customer Service Omnichannel setup and integration (Voice/Telephony Channel MUST) Logic Apps (Azure Logic Apps experience) C# with strong Object-Oriented Programming & Domain-Driven Design Power Platform: Power Apps (Model-driven), Power BI, Power Automate, Power Pages Microsoft Dataverse Dynamics 365 Customization: Plugins, Custom Workflows, Custom APIs SQL Server Integration Services (SSIS) Dynamics 365 Technical Architecture Design Excellent Communication Skills (English written & spoken) Proven experience in 4 5 full-cycle CRM implementations Good to Have Skills: Power Apps: Canvas App full development ASP.NET Core (Portal/Web development) Azure Functions, Web Apps, Cognitive Services, AI, Bot Framework Banking Domain Experience Microsoft Dynamics Certification Team mentoring, technical leadership, and client engagement experience. Key Responsibilities: Design, develop, and integrate scalable CRM solutions using Dynamics 365 and Power Platform Deliver technical solutions in alignment with defined scope, cost, and timeline Set up and integrate Voice/Telephony Omnichannel channels for Customer Service Build and manage Logic Apps and SSIS-based data migration flows Customize Dynamics 365 using Plugins, Custom APIs, Custom Workflows, and extensions Collaborate with BA, developers, and architects to implement CRM solutions Translate complex business requirements into technical architecture Lead CRM projects end-to-end and mentor junior developers Drive adherence to best practices in DevOps, unit testing, source control, and peer reviews Communicate technical plans and updates effectively to internal and external stakeholders Troubleshoot issues, perform root cause analysis, and ensure long-term fixes Stay updated on Microsoft technologies and guide solution enhancements accordingly
