Dynamics 365 Finance Technical Consultant

Job Title:

• Serve as in-house technical expert with a focus on helping our customers increase adaptability to Dynamics 365 F&O and Power Platform products by providing advisory services.
• Provide technical guidance on new features and functionalities and encourage customer adoption.
• Help the customers Drive the deployment on Dynamics 365 F&O and Power Platform and increase their consumption of the platform by providing deployment guidance, supporting development of the customers adoption models, and providing appropriate recommendations to overcome blockers.
• Be a proven self-starter who takes ownership of opportunities, works independently, manages multiple simultaneous tasks, and deals well with ambiguity and last-minute changes
• Have the ability and passion necessary to maintain technical excellence with emerging technologies, including competitive technologies, while continuing to manage customer opportunities
• Coach and mentor PDMs to raise the technical ability of the rest of the team, and/or to become certified in required Dynamics 365 F&O & Power Platform certifications.
• Technical Specialist will be responsible to collate and provide information on the product and trending customer issues/challenges with the team.
• Drive auditing of Case Notes and Tagging for future searches in Case tracking tool & maintain Knowledge Base.
• Have a commitment to customer and partner satisfaction, ability to thrive in a competitive team environment
• Quickly develop client relationships and trust, and ensure client/partner expectations are being set and met
• Provide training and documentation feedback, updating role documentation as needed
• Strong functional & technical knowledge concerning Dynamics 365 F&O
• Excellent Communication and customer handling skills
• Good understanding of Dynamics 365 F&O applications

Key Responsibilities:

Job Details:

Years to 6 Years

Bangalore/Hyderabad.

Permanent

• Help customers adopt the services by providing lite advisory” support on migration, architecture, development, and deployment topics by answering simple “how to” questions and for more complex asks, pointing customers to the best self-service resources available online and when applicable, making partner referrals via Pinpoint.
• Identify incident trends (by customers) and help customers with root-cause analysis of these trends as able based on required access to tools, reports and teams
• Help drive improved support CPE for customers using Microsoft Dynamics 365 F&O and Power Platform services
• Conduct initial customer onboarding session to clarify how to get the most out of their Professional Direct services purchase, along with helpful Power Platform onboarding self-service resources
• Serve as the primary contact for Professional Direct for Dynamics 365 F&O and Power Platform customers with reactive support escalations, providing local business hours’ escalation assistance, advocacy and support (Worldwide).
• As a global team, the role might need to be work in flexible hours and would require the individual to work in customer time zones.
• Quickly develop client relationships and trust, and ensure client/partner expectations are being set and met
• Work in collaboration with multiple Microsoft teams including Dynamics 365 F&O and Power Platform Support, Depth Queues, Operations, Engineering, and Commerce/Billing to drive resolution of escalated tickets
• Create and deliver new IP for Professional Direct (i.e. webinars, tips & tricks, takeaways)
• Communicate escalation findings clearly and confidently to executive levels within the customer and within Microsoft
• Listen to and communicate the voice of the customers within Microsoft
• Provide training and documentation feedback, updating role documentation as needed
  

If this role matches your experience and aspirations, apply now to be part of a growing and dynamic team!