Dynamics 365 - AC level

Job Summary:

Microsoft Dynamics 365 CRM Solution Architect

Key Responsibilities:

Solution Design and Implementation:

• Design end-to-end solutions on the Dynamics 365 CRM platform, considering scalability, performance, and business requirements.
• Collaborate with cross-functional teams to map complex client requirements into functional, technical, and architectural designs.
• Implement and lead detailed system design, process mapping, and configuration of CRM and Power Platform solutions.

Project Management and Delivery:

• Manage the SDLC process across large, cross-functional, global teams, ensuring timely and quality delivery of projects.
• Facilitate issue resolution, scope management, and quality assurance for project deliverables.
• Lead project teams using agile methodologies and sprint cadences.

Integration and Data Management:

• Develop and implement data migration strategies, data modeling, and integration solutions between Dynamics 365 CRM and other systems.
• Design security models, access control strategies, and ensure compliance with data privacy standards.

Technical Leadership:

• Provide technical expertise on CRM modules, PowerApps, Power Automate, and Power BI.
• Mentor and develop junior team members, fostering a culture of technical excellence and collaboration.
• Act as a technical leader, ensuring adherence to best practices and coding standards.

Client Engagement and Support:

• Maintain a strong client presence, delivering technical concepts and solutions in a clear, concise manner.
• Support the sales process by writing proposals, delivering product demonstrations, and showcasing CRM capabilities.
• Ensure seamless transitions through all project phases, including requirements gathering, testing, rollout, and operations.

System Administration and Troubleshooting:

• Oversee general system administration and troubleshooting for Microsoft Dynamics 365 and other Power Platform systems.
• Participate in application upgrades, post-installation activities, and smoke testing.

Required Qualifications:

• Bachelor's/Master's degree in Computer Science, IT, or related fields.
• 4-6 years of experience leading CRM project deliveries, with a minimum of 3-5 years in technology solution delivery engagements.
• Proven expertise in Dynamics 365 CRM technologies and the Power Platform suite.
• Strong understanding of CRM business processes in Sales, Marketing, Customer Service, Field Service, Finance, and Project Operations.
• Experience implementing full project life cycles for at least 2-3 CRM projects.

Technical Skills:

• Proficiency in Dynamics 365 CRM customization and configuration using PowerApps, Power Automate, and Power BI.
• Strong knowledge of HTML5, CSS, SOAP, REST, Angular JS, and JavaScript.
• Hands-on experience with CRM scripting, plugins, workflows, dialogs, client extensions, SDK, and CRM reports.
• Expertise in data integration, migration strategies, and modeling within SDLC frameworks.

Soft Skills:

• Excellent verbal and written communication skills to interact with diverse audiences.
• Strong leadership, coaching, and mentorship abilities.
• Detail-oriented, capable of managing multiple deadlines and deliverables.
• Ability to thrive in a virtual global team environment.

Preferred Skills:

• Experience with Microsoft Dynamics 365 Finance & Operations ERP platform.
• Demonstrated ability to drive client engagement and deliver tailored CRM solutions.