Duty Manager

Role Overview: You will be a Duty Manager at Crowne Plaza Kochi, located in Ernakulam. Your main responsibility will be overseeing daily front desk operations to ensure excellent customer service and satisfaction. This includes managing front office staff, handling guest inquiries, and coordinating with other departments for smooth operations. Your role will also involve administrative tasks such as scheduling, reporting, and maintaining records. Key Responsibilities: - Manage daily front desk operations - Ensure excellent customer service and satisfaction - Supervise front office staff - Handle guest inquiries effectively - Coordinate with other departments for smooth operations - Perform administrative tasks such as scheduling, reporting, and record maintenance Qualification Required: - Proficiency in Opera Software - Minimum of 4-5 years experience in a reputed 5-star hotel with an inventory of 200+ rooms - Strong customer satisfaction and customer service skills - Experience in managing Front Office operations - Excellent communication skills, both written and verbal - Leadership and team management skills - Ability to work in a dynamic, fast-paced environment - Bachelor's degree in Hospitality Management, Business Administration, or related field,