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Manpowergroup Services India
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Dms Support Executive

Dms Support Executive

Manpowergroup Services India

1 - 2 years

|

4 - 5 Lacs

mumbai maharashtra india

Posted:8 hours ago| Platform: Foundit logo

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Skills Required

dms support sfa systems user acceptance testing (uat) troubleshooting vendor coordination report generation & analysis

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities:

Provide daily support for DMS and SFA users across regions
Monitor application performance and ensure uptime according to SLAs
Troubleshoot and resolve system issues; coordinate with vendors and technical teams for escalations
Manage user accounts, roles, and access rights within DMS and SFA systems
Gather user requirements and document issues or enhancement requests
Conduct User Acceptance Testing (UAT) for new features, bug fixes, and system upgrades
Prepare Standard Operating Procedures (SOPs), training manuals, and conduct end-user training sessions
Generate and analyze reports related to sales, primary/secondary sales, daily transaction stock, claims, and schemes
Ensure data accuracy within the DMS and SFA systems
Proactively suggest process improvements and system enhancements to align with business needs

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Manpowergroup Services India

Staffing and Recruitment

Bangalore

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