5.0 - 9.0 years

0 Lacs

all india, gurugram

On-site

You will be responsible for managing and leading a team of Eazy DMS Support Specialists, Team Leaders, and Managers (160 FTEs). This includes providing coaching, mentoring, and performance feedback aligned with individual development plans. Your role will involve fostering a collaborative and results-oriented team environment that prioritizes client satisfaction and service excellence. Key Responsibilities: - Develop and implement strategies to improve team efficiency, productivity, and quality of service, exceeding established Service Level Agreements (SLAs) for call handling, ticket resolution, and email response times. - Monitor key performance indicators (KPIs) such as call/ticket volume...

Posted 6 days ago

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DMS L1 Support Engineer Yamaha Motor Solutions

2.0 - 5.0 years

6 - 9 Lacs

chennai, tamil nadu, india

On-site

Support Engineer for DMS Support for Yamaha Dealers Candidate must fulfill below criteria: - Bachelor s degree in Computer Science, Information Technology, or related field - Expertise in diagnosing and resolving technical issues in a fast-paced environment - Strong understanding of application development and deployment processes - Basic knowledge of Database - Excellent communication and interpersonal skills - Ability to effectively prioritize and manage multiple tasks. Language : Malayalam Provide first-line support for DMS-related issues and queries from dealers and internal stakeholders. - Diagnose and troubleshoot software and hardware issues related to the DMS. - Collaborate with the ...

Posted 1 month ago

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Distribution Specialist MARS Cosmetics

2.0 - 6.0 years

0 Lacs

delhi

On-site

Role Overview: As a DMS Support at MARS Cosmetics, you will serve as the primary liaison between clients and internal teams, ensuring smooth communication and effective issue resolution. Your responsibilities will include providing backend support, addressing client queries, and helping users maximize the potential of the Distribution Management System (DMS). Your role will be crucial in maintaining inventory accuracy, supporting distribution processes, and ensuring an optimal client experience through high-quality service and effective system usage guidance. Key Responsibilities: - Handle client queries and complaints, offering timely solutions and follow-ups. - Provide accurate information...

Posted 1 month ago

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Dms Support Executive Manpowergroup Services India

1.0 - 2.0 years

4 - 5 Lacs

mumbai, maharashtra, india

On-site

Responsibilities: Provide daily support for DMS and SFA users across regions Monitor application performance and ensure uptime according to SLAs Troubleshoot and resolve system issues; coordinate with vendors and technical teams for escalations Manage user accounts, roles, and access rights within DMS and SFA systems Gather user requirements and document issues or enhancement requests Conduct User Acceptance Testing (UAT) for new features, bug fixes, and system upgrades Prepare Standard Operating Procedures (SOPs), training manuals, and conduct end-user training sessions Generate and analyze reports related to sales, primary/secondary sales, daily transaction stock, claims, and schemes Ensur...

Posted 2 months ago

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Operation Manager EAZY

5.0 - 9.0 years

0 Lacs

haryana

On-site

You will be joining EAZY Business Solutions, a fast-growing ERP Product, Project Development, and IT consulting company with a significant presence across India. Working in collaboration with the Singhal Group, EAZY Business Solutions is dedicated to providing exceptional services in Financial Services and Real Estate Solutions. Your primary responsibilities will include managing and leading a team of Eazy DMS Support Specialists Team leaders and Managers, totaling 160 full-time equivalents (FTEs). You will be responsible for providing coaching, mentoring, and performance feedback to your team members, ensuring their professional development and fostering a collaborative and results-oriented...

Posted 3 months ago

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