Dispatch Executive

Job Summary:

The Dispatch Executive is responsible for overseeing the scheduling, coordination, and tracking of all outbound shipments. This role ensures timely, accurate, and cost-effective delivery of goods to clients or franchisees, while maintaining compliance with company standards and regulatory requirements. The Dispatch Executive plays a crucial role in ensuring customer satisfaction and optimizing dispatch operations.

Key Responsibilities:

1. Transport Scheduling

• Plan and execute daily, weekly, and monthly dispatch schedules in coordination with warehouse, logistics, and customer service teams.
• Allocate transportation resources efficiently to ensure timely delivery.
• Adjust and reschedule dispatch plans as per urgency, weather conditions, or operational constraints.

2. Delivery Route Optimization

• Analyze and finalize the most cost-effective and time-efficient delivery routes.
• Use route planning tools and real-time data to minimize transit time and fuel consumption.
• Continuously evaluate and improve delivery route performance.

3. Compliance with Transport Regulations

• Ensure all dispatch operations are compliant with applicable local, state, and national transport laws and safety regulations.
• Maintain up-to-date documentation for vehicle registrations, driver licenses, and permits.
• Implement and monitor safety protocols for loading, transit, and unloading.

4. Order Tracking & Monitoring

• Oversee real-time tracking of dispatched orders using GPS and tracking systems.
• Provide status updates to internal teams and customers as needed.
• Resolve delivery-related issues promptly, including delays, route deviations, or damages.

5. Documentation & Coordination

• Maintain accurate dispatch records, including invoices, delivery notes, transport logs, and proof of deliveries.
• Coordinate with sales, customer service, warehouse, and transport vendors to ensure smooth dispatch operations.
• Prepare reports related to delivery performance, transport costs, and compliance audits.

Key Skills:

• Strong organizational and planning skills
• Excellent understanding of logistics and transport regulations
• Proficiency with dispatch and tracking software (e.g., TMS, GPS, ERP)
• Strong problem-solving and crisis management abilities
• Good communication and coordination skills
• Attention to detail and time management

Qualifications:

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field
• 2–5 years of experience in dispatch, logistics, or transport management
• Knowledge of fleet operations and documentation processes is a must
• Familiarity with transport compliance standards and route planning tools

Job Type: Full-time

Pay: Up to ₹30,000.00 per month

Schedule:

• Day shift

Work Location: In person