Job
Description
You will play a crucial role in optimizing and aligning revenue-generating functions across sales, marketing, customer success, product, and finance teams. The goal is to improve operational efficiency, enhance customer experience, and maximize revenue growth. You will be responsible for designing, managing, and optimizing the end-to-end revenue process, which includes overseeing the systems, data, and processes enabling the revenue-generating teams to operate efficiently. This role ensures that the organization is aligned on key metrics, workflows, and technology to drive growth and scale effectively. Responsibilities include designing and implementing scalable processes for sales, marketing, and customer success teams to maximize revenue growth, collaborating with cross-functional teams to create a unified approach to revenue generation, and identifying inefficiencies and opportunities for process improvements in the customer journey leveraging AI and automation at scale. You will also develop and manage key performance metrics (KPIs) to measure revenue growth, pipeline health, customer retention, and expansion. Delivering insights and analytics to leadership that drive decision-making and strategy will be a key part of your role. Additionally, managing and optimizing the tools and platforms that enable sales, marketing, and customer success to execute their strategies, as well as evaluating new technologies to enhance operational efficiency and revenue growth, will be crucial. As the liaison between sales, marketing, product, finance, and customer success teams, you will ensure alignment and execution on shared revenue goals. You will collaborate closely with sales operations to ensure effective pipeline management, forecasting, and deal execution, work with marketing operations to optimize lead generation, and collaborate with customer success teams to optimize post-sale processes, reduce churn, and improve customer lifetime value. Effective communication and data handoff between customer success and other revenue teams will also be part of your responsibilities. You will own the revenue forecasting process in collaboration with sales and finance teams, use AI/ML forecasting capabilities to model different revenue scenarios, build quarterly and annual revenue plans, and help define revenue targets, quotas, and compensation plans based on historical data, market trends, and business goals. Managing and mentoring a team of revenue operations professionals, fostering a high-performance, data-driven culture, providing ongoing coaching and development to ensure team members grow in their roles, and setting quarterly OKRs for all team members are essential aspects of this role. Reporting on outcomes with an impact on the broader organization will also be required. Required experience includes 10+ years in revenue operations, sales operations, or business operations in digital advertising, B2B SaaS, or technology environments, a proven track record of managing cross-functional teams at a global scale, experience using AI-powered revenue intelligence platforms to improve efficiency in the sales funnel, experience with CRM systems, marketing automation platforms, and business intelligence tools, a strong understanding of sales cycles, lead-to-cash processes, and revenue forecasting, as well as leadership experience managing a multi-function team with differing but integrated priorities. Skills required for this role include an analytical mindset with a strong ability to translate data into actionable insights, strong project management skills, excellent communication and leadership skills with a focus on collaboration, being detail-oriented and highly organized with a proactive, problem-solving attitude, experience in a high-growth, fast-paced startup or technology company, familiarity with revenue recognition principles and financial planning, and advanced knowledge of data analysis tools such as Excel, SQL, or Tableau.,
