Director - Product Support

Standing at the critical junction between network and applications, our client is a leader in secure application services. Our solutions protect and optimize application performance in a world of many clouds. We strive to enable intelligent automation with deep machine learning, to ensure business critical applications are protected, reliable and always available.

Are you up for the challenge? Come join INCEDO and make your impact in the future!

As a Director Support, we look towards you as a leader for support operations in networking and network security product domain. Someone who has established support organization for network functions and SaaS operations for scalable and distributed application architectures.

Networking Proficiency:
Deep understanding of core networking protocols (TCP/IP, UDP, DNS, BGP, OSPF, etc.).Extensive experience in network design, implementation, and troubleshooting.Hands-on experience with network security products such as load balancers, firewalls, DDoS mitigation solutions, and related technologies.Strong understanding of network traffic analysis and packet capture tools.

Cloud Platform and Virtualization Expertise:
Solid understanding of cloud platforms (OCI, AWS, Azure) and their networking components (VPCs, subnets, security groups, etc.).Good understanding of Virtualized environment in (ESXi, XEN, Hyper-V).Strong understanding of Kubernetes and Docker for containerized form factor network implementations.

Troubleshooting and Diagnostic Skills:
Expert-level troubleshooting skills with network protocols and security issues.Ability to analyze complex network problems and develop effective solutions.Proficiency in using network monitoring and diagnostic tools.

Minimum of 16+ years of experience in leading and managing technical support organizations, preferably in the network security or related product industry.
Proven track record of success in building and scaling global support operations.Demonstrated ability to develop and implement support strategies that drive customer satisfaction and business results