Job
Description
Role Takes ownership of the local team of Product Managers - Technical, coaching, developing and leading that team to greater efficiency, performance and expertise in their roles ensuring consistency of approach to their work across the various squads in which they operate. Analyzes business, data, and system interface requirements for roadmap features, system integrations, software maintenance items, or specific business requests. Elicits and decomposes business requirements into platform requirements and user stories. Manages the backlog of user stories together with the scrum team/squad, ensuring business priorities are well understood and that these lead the discussions in relevant ceremonies - PI planning, sprint planning etc. Owns the vision and elaboration for one or more features sometimes within a specific product or capability sub-set, sometimes more broadly. Works with development teams, software architects, product teams, and other groups to ensure a clear understanding of business needs which will drive software development activities. Translates deep understanding of our customers requirements and the product roadmap into products and solutions that drive significant customer value. Recommends trade-off decisions on platform product features/depth of features/backlog items. Communicates clearly and concisely (both verbally and written) so that problems are effectively analyzed and outcomes agreed. Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams. Continuously monitors feature development at the feature level. Reviews product demo with the development team against acceptance criteria for the feature set. Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership. Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature. Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues. Coordinates with interdependent teams on platform product requirements. Is able to get deep into the detail as and when needed including to help troubleshoot possible issues and/or confirm business logic implementation. Supports development of user and release documentation. All About You The ideal candidate for this position should: Be a confident leader and line manager. Familiarity of tech stack like Java, RDBMS, SQL, Messaging, Middleware, Event Driven Architecture including frameworks like Kafka, Axon etc. Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems supporting your platform products. This includes the business requirements and associated use cases, Mastercard customers experience, Mastercards back-office systems, the technical stack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance. Understands and can explain the business context and the associated customer use cases. Proficient at elaborating user stories, setting entrance/exit criteria and prioritizing a platform product backlog. Have a strong technical background to enable them to work closely across multiple technical teams driving solutions which match the platforms architecture. Proven ability to analyze software requirements, model business processes/workflows, and align software requirements to business strategy. Demonstrated ability to understand complex systems and communicate effectively with the technical teams. Comprehensive experience in agile delivery methodologies (scrum, Kanban, etc.) and CI/CD. Possess strong written and oral communication skills (English language). Able to negotiate requirements and build effective relationships with key stakeholders. Solid understanding on data management and data transfers. Ability to balance work across multiple projects/work streams while still meeting deadlines. Knowledge and skills using product management tools (Jira, Confluence, Aha!, etc.).
