Director of Service Delivery Management

You will be joining Sutherland Global Services as the Director of Service Delivery, where your role will involve impacting the bottom line, building the company, defining Sutherland's reputation, taking the lead, improving the company, strengthening relationships, and driving Sutherland forward. Your responsibilities will include: - Producing solid and effective strategies based on accurate data reports and analysis or keen observations - Partnering with all divisions across all segments to improve and drive performance - Overseeing and managing performance and service quality to ensure customer satisfaction - Performing strategic analysis in business performance data to address Plan Sponsor needs and drive financials - Making recommendations to enhance processes and boost ease and efficiency - Establishing and maintaining communication with clients and/or team members to resolve issues and meet expectations - Overseeing the design, development, and implementation strategies of quality improvement initiatives Qualifications required for this role include: - A Bachelor's degree - Eight or more years of management experience, including managing customer support - Ability to find effective solutions to problems - Strong analytical skills to interpret data and identify trends - Customer-oriented in managing communications and issues with strong interpersonal and problem-solving skills - Pro-active in developing trust and professional rapport with employees and team members - Demonstrated leadership skills to evaluate opportunities and implement performance improvement efforts - Strategic in developing solutions and process improvements - Efficient time management skills to handle multiple schedules, meetings, and initiatives You will be joining Sutherland Global Services as the Director of Service Delivery, where your role will involve impacting the bottom line, building the company, defining Sutherland's reputation, taking the lead, improving the company, strengthening relationships, and driving Sutherland forward. Your responsibilities will include: - Producing solid and effective strategies based on accurate data reports and analysis or keen observations - Partnering with all divisions across all segments to improve and drive performance - Overseeing and managing performance and service quality to ensure customer satisfaction - Performing strategic analysis in business performance data to address Plan Sponsor needs and drive financials - Making recommendations to enhance processes and boost ease and efficiency - Establishing and maintaining communication with clients and/or team members to resolve issues and meet expectations - Overseeing the design, development, and implementation strategies of quality improvement initiatives Qualifications required for this role include: - A Bachelor's degree - Eight or more years of management experience, including managing customer support - Ability to find effective solutions to problems - Strong analytical skills to interpret data and identify trends - Customer-oriented in managing communications and issues with strong interpersonal and problem-solving skills - Pro-active in developing trust and professional rapport with employees and team members - Demonstrated leadership skills to evaluate opportunities and implement performance improvement efforts - Strategic in developing solutions and process improvements - Efficient time management skills to handle multiple schedules, meetings, and initiatives