Director - Machine Learning

You will be joining Zscaler, a company dedicated to making the cloud a secure environment for businesses and a positive experience for enterprise users. Zscaler operates the largest security cloud globally, enabling digital transformation for enterprises to become more agile, efficient, resilient, and secure. The AI-powered Zscaler Zero Trust Exchange platform, integrated into their SASE and SSE offerings, ensures the protection of enterprise customers from cyber threats by securely connecting users, devices, and applications worldwide. As a Director of Software Engineering for the ZDX team, your role is crucial in delivering a fast, reliable, and user-centric experience on a global scale. Your responsibilities will include defining and executing the performance and supportability roadmap for ZDX, building and leading high-performing engineering and product teams, advocating for a customer-first culture, and collaborating cross-functionally to improve product performance and operational supportability. Reporting to the Vice President, Software Development Engineering, you will work towards aligning the roadmap with customer needs and business objectives, scaling engineering and product teams, driving a customer-centric culture, and simplifying the support process through automation and AI. To be successful in this role, you should have at least 14 years of experience in product engineering, platform engineering, or cloud/SaaS infrastructure, with a minimum of 5 years in a leadership position. You should possess a proven track record in building and scaling distributed systems emphasizing performance and reliability, a strong technical foundation, experience in leading multi-functional teams, and deploying Machine Learning Models and algorithms. Preferred qualifications include experience with digital experience monitoring (DEM), AIOps, or customer support observability tools. At Zscaler, diversity and inclusion are paramount values, and the company is committed to fostering an inclusive environment that celebrates all backgrounds and perspectives. Zscaler offers a comprehensive benefits program to support employees and their families at different life stages, including health plans, various time off plans, parental leave options, retirement plans, education reimbursement, in-office perks, and more. Join Zscaler in their mission to create seamless and secure business interactions, where you will have the opportunity to work with a team that reflects the diverse communities and customers they serve. By applying for this role, you agree to comply with relevant laws, regulations, and Zscaler policies concerning security, privacy, and other standards. Zscaler is dedicated to providing reasonable accommodations in the recruitment process for candidates with different abilities, long-term conditions, mental health conditions, sincere religious beliefs, neurodiversity, or pregnancy-related support.,