2 Incident Workflows Jobs

You will be joining Zscaler, a company dedicated to making the cloud a secure environment for businesses and a positive experience for enterprise users. Zscaler operates the largest security cloud globally, enabling digital transformation for enterprises to become more agile, efficient, resilient, and secure. The AI-powered Zscaler Zero Trust Exchange platform, integrated into their SASE and SSE offerings, ensures the protection of enterprise customers from cyber threats by securely connecting users, devices, and applications worldwide. As a Director of Software Engineering for the ZDX team, your role is crucial in delivering a fast, reliable, and user-centric experience on a global scale. Your responsibilities will include defining and executing the performance and supportability roadmap for ZDX, building and leading high-performing engineering and product teams, advocating for a customer-first culture, and collaborating cross-functionally to improve product performance and operational supportability. Reporting to the Vice President, Software Development Engineering, you will work towards aligning the roadmap with customer needs and business objectives, scaling engineering and product teams, driving a customer-centric culture, and simplifying the support process through automation and AI. To be successful in this role, you should have at least 14 years of experience in product engineering, platform engineering, or cloud/SaaS infrastructure, with a minimum of 5 years in a leadership position. You should possess a proven track record in building and scaling distributed systems emphasizing performance and reliability, a strong technical foundation, experience in leading multi-functional teams, and deploying Machine Learning Models and algorithms. Preferred qualifications include experience with digital experience monitoring (DEM), AIOps, or customer support observability tools. At Zscaler, diversity and inclusion are paramount values, and the company is committed to fostering an inclusive environment that celebrates all backgrounds and perspectives. Zscaler offers a comprehensive benefits program to support employees and their families at different life stages, including health plans, various time off plans, parental leave options, retirement plans, education reimbursement, in-office perks, and more. Join Zscaler in their mission to create seamless and secure business interactions, where you will have the opportunity to work with a team that reflects the diverse communities and customers they serve. By applying for this role, you agree to comply with relevant laws, regulations, and Zscaler policies concerning security, privacy, and other standards. Zscaler is dedicated to providing reasonable accommodations in the recruitment process for candidates with different abilities, long-term conditions, mental health conditions, sincere religious beliefs, neurodiversity, or pregnancy-related support.,

About Zscaler Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the worlds largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. Our Engineering team built the world&aposs largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today&aposs cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy. Responsibilities We&aposre looking for an experienced Director of Software Engineering to join our ZDX team.This role is critical to ensuring that ZDX delivers a fast, reliable, and user-centric experience across the globe. Youll shape the strategy, grow and coach teams, and work cross-functionally to drive improvements in product performance and operational supportability. Reporting to the Vice President, Software Development Engineering you&aposll be responsible for: Defining and executing the performance and supportability roadmap for ZDX, aligning with customer needs and business goals Building and scaling high-performing engineering and product teams focused on telemetry, root cause analysis, and end-to-end service quality Driving a customer-first culture by advocating for frictionless experiences, rapid incident resolution, and intelligent insights Partnering with cross-functional leaders in product, support, engineering, and SRE to close feedback loops and accelerate issue resolution Bringing clarity to complex problems, prioritizing areas of impact and simplifying the support process through automation and AI What We&aposre Looking For (Minimum Qualifications) 14+ years of experience in product engineering, platform engineering, or cloud/SaaS infrastructure and at least 5 in a leadership role Proven track record of building and scaling distributed systems with a focus on performance and reliability. Strong technical foundation and the ability to deep dive into architecture, telemetry pipelines, and incident workflows. Experience leading multi-functional teams and partnering with support and SRE to deliver customer-impacting solutions. Experience building and deploying Machine Learning Models and algorithms What Will Make You Stand Out (Preferred Qualifications) Experience with digital experience monitoring (DEM), AIOps, or customer support observability tools. At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Benefits Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. Show more Show less