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Director - Installed Base

16 - 20 years

40 - 45 Lacs

Bengaluru

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Medical devices Team management ISO 13485 Project management Analytical Machine learning Healthcare Clinical research Succession planning Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

IB Management: Track PCS Digital Solutions customer complaints, customer satisfaction opportunities, and field modification instructions and ensure rigorous execution as per SLAs. Develop, implement, and maintain robust operating mechanisms to drive consistency and efficiency. IB Metrics Monitoring: Establish and monitor IB metrics and leverage IB teams to drive target achievements. Hazardous Investigations: Handle hazardous investigations with quality rigor, meet SLAs, and prepare and present in leadership reviews. Representation in PCS: Represent Digital Solutions IB in PCS forums as appropriate. Leadership and Talent Development: Lead IB program managers, drive talent development, and succession planning. Rapid Response Team Management: Plan, deploy, and track rapid response teams for new product introductions as required. Continual Improvement Initiatives: Drive continual improvement initiatives to increase rigor and productivity in installed base management Qualifications: Bachelor s degree in engineering, or a related field. A minimum of 15 years of professional experience in software development, with at least 3 years in installed base activities. Experience working with medical devices, including software or systems. Exposure to ISO 13485 or equivalent standards. Desired Characteristics: Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficiency in project management software and tools. Ability to work in a fast-paced, dynamic environment. Strong analytical and problem-solving abilities. Experience in managing finance operations for engineering organization. Proficiency in defining and executing delivery strategies and plans, creating KPIs to measure progress, and working with partner organizations. Experience working in a matrixed organization and utilizing shared resources to achieve program and organizational success.

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Wipro Enterprises
Wipro Enterprises
www.wipro.com

IT Services and IT Consulting

Bangalore Karnataka

10001 Employees

121 Jobs

    Key People

  • Thierry Delaporte

    CEO & Managing Director

  • Jasmeet Singh

    Chief Financial Officer

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