Director, Facilities Manager

What this job involves:

To provide support to the Divisional Director with service delivery and performance management on a Contract.

The Account Manager is a key role providing strategic and tactical operational leadership and direction within defined geographical boundaries across the region.

Key attributes

• Putting clients first always
• Devising win-win solutions for all parties
• Staying at the forefront of operational excellence
• Driving team success
• Becoming a trustworthy authority
• Critical thinker
• Compassionate leader

Main Duties and Responsibilities

• Leads and develops Contract Management team.
• Sets the strategic direction for the team.
• Supports the Sales and bid activity.
• Manages the P&L of your contracts including sales/growth/costs and WIP/Debt management.
• Full understanding of Contract SLA and KPI and delivers these whilst ensuring industry best practice.
• Sets priorities for the team to ensure task completion, coordinates work activities with others.
• Builds Partnerships with Client and Colleagues through open transparent and timely communication.
• Ensure a professional image of Integral is presented to clients and visitors and ensure excellence in customer service is delivered and always promoted.
• Adapt management style to meet changing needs of the business or operational circumstances.
• Management of action plans to implement any improvement initiatives.
• Make decisions guided by policies, procedures, and business plan.
• Continually communicate with Team.
• Recognize, respect, and reward the contributions and achievements of others.
• Drive and encourage development of self and others through learning and on the job experience.
• Appropriately challenge superiors to utilise the whole team in a more effective, efficient and beneficial way if applicable.
• Understand Integral processes and business model.
• Assist others in solving professional issues.
• Deputize for Divisional Director.

Personal Qualities and Experience

• Ability to build positive relationships with Client to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships.
• Communicates using appropriate styles, methods, and timings.
• Role Models enthusiasm and energy about their work and encourages others to do the same.
• Demonstrates resourcefulness when acquiring additional professional expertise.
• Uses tact and diplomacy to exchange information and handle sensitive issues.
• Project a professional demeanour with colleagues, clients, and their customers
• Ability to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance.
• Excellent interpersonal, written, and verbal communication skills
• Self-motivated and capable of leading and inspiring a national Team.
• Ability to maintain an objective and positive focus through periods of high and sustained work pressure.

KEY STAKEHOLDERS

• Management / Account Management Staff
• Client Staff
• Vendor Staff