Director After Sales & Service Solid Dosage Pharma APAC

As the leader of the After Sales & Service business for Pharma India, you will be responsible for overseeing various sub-organizations including Service Sales, Field Service, and Installation & Commissioning. Your primary duties will involve managing Service sales and order intake, reviewing hot prospects, conducting sales/courtesy visits to customers, as well as monitoring the activities of the Field Service and Installation & Commissioning teams to ensure timely project site completion. Additionally, you will need to maintain a customer-centric approach and expand customer reach within the APAC region and other business regions. Your role will also involve overseeing a team of 20 Full-Time Equivalents (FTEs) which includes both direct and indirect reports, as well as 2 dotted org reports. You will be responsible for resource planning, team members" training and development plans based on business needs. Furthermore, you will collaborate with GEA global counterparts for spares, service of Europe supplied machines, and other support activities. Preparation of data for management reporting and promoting spares business & upgrade projects with new initiatives such as Automation upgrade and Process upgrades for existing customers will also be part of your responsibilities. In addition, you will be involved in promoting and upgrading compression machines for existing supplied machines, supporting global OSD sites for service & upgrade projects, and liaising with internal stakeholders such as Procurement, Projects, Sales, Supply Chain, and Manufacturing departments. Implementation of a CRM system will also be a key aspect of your role. To qualify for this position, you should have an engineering background with a business and customer-centric mindset, along with a minimum of 10 years of experience in a similar role. A strong operational and cost focus with a proven track record in a similar capacity is essential. Additionally, you should possess a customer-centric approach and have experience in handling teams of more than 5-10 people. If you are looking for a challenging role that involves leading a dynamic team and driving business growth through service sales and customer-centric initiatives, we encourage you to apply by clicking the "Apply" button above to access our guided application process.,