Digital Transformation Director (Contact Center Technology Leader)

As the Director of Digital Transformation at FIS, you will have the opportunity to lead the technology strategy aimed at transforming contact center operations and enhancing customer experience. You will collaborate with senior leaders, business stakeholders, and technology teams to align the vision, roadmap, and execution of digital transformation initiatives. Your role will involve overseeing the selection, adoption, and integration of various contact center technologies, RPA, intelligent automation solutions, and emerging technologies like generative AI to drive operational efficiency, customer satisfaction, and competitive advantage. Your responsibilities will include defining and communicating the technology strategy and vision for digital transformation, managing end-to-end delivery of projects, collaborating with stakeholders to identify and prioritize transformation opportunities, and establishing governance and standards for digital transformation. Additionally, you will be responsible for building and leading a high-performing team of digital transformation experts, architects, and engineers, monitoring outcomes, and staying updated on the latest trends and best practices in contact center technologies and automation. To be successful in this role, you should have a bachelor's degree in computer science or related field, along with extensive experience in leading complex technology projects, defining technology strategy for digital transformation, and implementing solutions in the FinTech or financial services industry. A strong background in contact center technologies, RPA, intelligent automation, and emerging technologies like generative AI is required. Excellent communication, leadership, and problem-solving skills are essential, as well as a passion for innovation and customer-centric mindset. Join FIS to embark on a rewarding career path that offers a dynamic work environment, professional development opportunities, and benefits to support your wellbeing. At FIS, you will be part of an innovative team focused on collaboration, flexibility, and respect, making it the ideal final step in your career journey.,