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Digital Support Officer

Digital Support Officer

Net Gains Solution

0 - 2 years

2 - 3 Lacs

Mohali

Posted:3 weeks ago| Platform:

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Skills Required

Digital Support Communication Skills Sales customer service customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities: Contact potential or existing customers to inform them about a product or service using scripts Answer questions about products or the company Ask questions to understand customer requirements and customer support Enter and update customer information in the database Take and process orders in an accurate manner Handle grievances to preserve the companys reputation Go the extra mile to facilitate future customer support Keep records of calls and customer support and note useful information Follow the quality matrix diligently Requirements: Proven experience as customer support representative or other customer support/customer service roles Proven track record of successfully meeting customer support over the phone Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems Ability to learn about products and services and describe/explain them to prospects Excellent command over the language Excellent communication and interpersonal skills Cool-tempered and able to handle rejection Outstanding negotiation skills with the ability to resolve issues and address complaints.

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Net Gains Solution

www.netgainssolution.com

Information Technology

Techville

50-100 Employees

2 Jobs

Key People

Jane Doe

CEO
John Smith

CTO
Alice Johnson

CFO

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Digital Support Officer

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