11 Digital Support Jobs

Kotak Mahindra Bank Limited is looking for Sky VRM-Sky Channel-VRM - Support to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before

About The Company A leading organization in the financial services sector, committed to providing exceptional client support and digital solutions. The company values integrity, communication excellence, and long-term professional growth. Roles And Responsibilities Demonstrate strong verbal and written communication skills. Reach out to fresh and follow-up leads daily through outbound calls. Guide clients through processes via outbound calls, video calls, or webinars. Meet daily call targets and complete assigned tasks within specified time frames. Build and maintain strong client relationships through clear communication and consistent follow-ups. Maintain accurate records of client interac...

About The Role We are hiring a Digital Support Executive for our Ahmedabad team. This role focuses on proactive client engagement, clear digital guidance, and achieving performance targets. Primary focus: customer engagement and digital support across calls, video, and webinars Ideal for candidates with strong communication skills and a target-driven mindset Key Responsibilities Conduct outbound calls, video calls, and webinars to engage prospects and clients. Daily outreach: follow up with fresh leads and nurture existing leads to move them through the funnel. Provide clear, step-by-step digital support and guidance to customers across platforms. Meet daily call targets and complete assigne...

Purpose The Customer Care Advisor should maintain a high customer service standard when servicing and selling to customers. Build strong relationship with customers and ensure the generation of maximum revenue through direct channels. Interpret customer needs, promote Cathay services and brands via direct channels, identify sales opportunities and actively use the individual selling and customer service techniques to support, maximise and maintain revenue, whilst maintaining a focus on customer retention and service excellence. Key Responsibilities Agents to provide customer service through Digital (livechat, whatsapp, FB messenger, etc.) and Telephone channels globally to all Cathay custome...

As a member of the Digital Engagement Team at 4baseCare, you will play a crucial role in enhancing cancer care through meaningful digital interactions. Your primary responsibilities will include: - Collecting, reviewing, sorting, and uploading patient reports to the OncoBuddy app, with a strong emphasis on ensuring accurate digitization of data. - Interacting and engaging with patients through various online channels to support their medical journey and enhance their overall user experience. - Demonstrating a strong understanding of patient medical reports, requiring basic medical knowledge. - Maintaining professionalism while showing respect for senior leadership and team culture. - Collabo...

Role Overview: As a Digital Support Community Liaison Manager, your role will involve optimizing the technical digital support experience for customers. You will partner with Community Leadership to efficiently address customer inquiries, transform accepted solutions into valuable knowledge assets, and guide users to the appropriate level of support based on their entitlements. Collaboration with IT, support, and community teams will be essential to enhance digital support experiences and drive customer engagement. Key Responsibilities: - Develop and Execute Community Strategy: Create and implement the Technical Support community strategy to enhance engagement, knowledge sharing, and self-se...

Responsibilities: Contact potential or existing customers to inform them about a product or service using scripts Answer questions about products or the company Ask questions to understand customer requirements and customer support Enter and update customer information in the database Take and process orders in an accurate manner Handle grievances to preserve the companys reputation Go the extra mile to facilitate future customer support Keep records of calls and customer support and note useful information Follow the quality matrix diligently Requirements: Proven experience as customer support representative or other customer support/customer service roles Proven track record of successfull...

Position Title: Officer- Digital Support Team Department: Digital Support Team Level / Band: 101 Role Summary: Role involves verifying and managing quality and compliance guidelines as per the agreed process. Looking for end-to-end solution and managing the queries from cross-functional teams. B Organizational Relationships Reports to: Manager Supervises: Team / Vendor C Job Dimensions Geographic Area Covered: National Stakeholders Internal: Audit & Compliance, NB Team, Customer Service, Business Conservation, Internal Sales, U/W, Compliance External: Outsource Vendors D Key Result Areas Quality Check Monitoring QC and generating new ideas for improving the scores. Engagement with Vendor tea...

Role & responsibilities Calendar & Schedule Management: Coordinate and manage the CDOs calendar, including meetings, appointments, travel, and key events. Prioritize and reschedule meetings as needed to reflect shifting priorities. Communication & Correspondence: Act as the point of contact between the CDO and internal/external stakeholders. Draft, review, and send communications on behalf of the CDO. Maintain confidentiality of sensitive information at all times. Meeting & Event Coordination: Organize and prepare materials for meetings, including agendas, presentations, and reports. Take minutes and follow up on action items from meetings. Support the planning and execution of digital strat...

Respond to customer inquiries via live chat platforms professionally Process digital service requests related to mortgage a/c, servicing, documentation Coordinate with internal departments for a/c updates issue resolution Adhere policies Required Candidate profile Assist peers and improve knowledge sharing. Maintain accurate documentation of customer interactions and actions taken. Exp in Mortgage Chat Support, Loan Servicing, or Banking BPO processes. Perks and benefits Perks and Benefits

Responsibilities: Contact potential or existing customers to inform them about a product or service using scripts Answer questions about products or the company Ask questions to understand customer requirements and customer support Enter and update customer information in the database Take and process orders in an accurate manner Handle grievances to preserve the companys reputation Go the extra mile to facilitate future customer support Keep records of calls and customer support and note useful information Follow the quality matrix diligently Requirements: Proven experience as customer support representative or other customer support/customer service roles Proven track record of successfull...