Digital Network - Associate SME

Role Responsibilities:

• Oversee network technology management, ensuring readiness for technology rollouts and scope expansions.
• Troubleshoot network issues using knowledge documents and KEDBs, implementing solutions and updating tickets.
• Escalate unresolved issues to L3 Network SMEs, coordinating with third-party vendor technicians if necessary.
• Ensure strict adherence to processes, regularly updating tickets and preparing shift handover reports.

Job Requirements:

• Bachelor's degree in Engineering (B.E/B.Tech) or MCA.
• Relevant certifications such as CCNP Enterprise, CCNP Service Provider, ACSP, or JNCIS-ENT.
• Proficiency in network administration, ticketing systems, and troubleshooting for Meraki, Cisco, Dell, and Aruba switches.
• Strong communication skills to manage escalation processes and collaborate with vendors and internal teams.