Digital customer support executive

Job Description & Expectations:

We are looking for an operations executive to help a portion of the enterprises of ProManage achieve tangible business outcomes. He / She will closely work with paid customers of ProManage to achieve the desired goals of ProManage.

Responsibilities:

 Work on base profile enrichment of existing ProManage clients who want to enhance their presence in Google, Bing and others as we add on.

 Email, Phone call and WhatsApp engagement with existing clients to obtain content and optimize the Google listings & on other platforms.

 Onboarding clients by confirming documents and claiming google listings and maintaining client database.

 Google Map navigation and locating listings from street view and updating the correct latitude/longitude and address of the listings

 Closely work with other teams including central design team, central keyword research team, Customer success team and marketing teams to deliver value.

Education, Professional and Personal Attributes :

 Any graduation is preferred.

 Good knowledge of English, Hindi and 1 regional language is a MUST – to help with category expertise

 Good analytical knowledge including working knowledge of all Microsoft tools and good in Google.

 A resource who can be trained in Digital marketing or with a basic digital marketing skills

Contact - Medha Acharya

9600422169 / medhar@sulekha.com

Job Type: Full-time

Pay: ₹300,000.00 - ₹450,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person