1 - 5 years
0 - 2 Lacs
Posted:1 month ago|
Platform:
Work from Office
Full Time
Resolving End Point Issues of the users.
Providing basic level of Servers/Network and support on backup & peripherals. Troubleshoot on standard Applications and Operating System. For non-standard application, ACG to provide the requisite training for support Installation and Support of Windows XP, Windows7, Windows 8, Windows 10 Provide basic support on SAP GUI installation, O365, Lotus Notes, Anti-Virus and Software Installation and Video Conferencing (VC) Management Provide basic support on Active Directory, Group Policies Troubleshooting and Update anti-virus/anti-malware system periodically as per the policy and procedure followed by Customer Recording & updating IT related tickets (incidents, service requests, events) assigned Route calls to vendors in case of issues related to vendors Escalate incidents and Issues to appropriate Customer Stakeholders groups Resolve incidents within the given SLA
ENGINEER SKILL SET
Quess Corp Limited
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