Desktop Support Engineer

What youll be doing as a Desktop Support Engineer:

• Provide technical support to users via in-person, email, chat, and phone channels.
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, peripherals, and network connectivity.
• Install, configure, and maintain operating systems (macOS/Linux/Windows) and standard applications.
• Manage user accounts, permissions, and access through Active Directory, M365, and other identity platforms.
• Perform hardware upgrades, replacements, imaging, and deployment of new equipment.
• Maintain IT asset inventory and ensure timely updates and patch management.
• Document issues, solutions, and processes using the JIRA ticketing system.
• Collaborate with IT teams to support infrastructure, network, and security initiatives.
• Provide onboarding/offboarding technical setup and support for new hires and exiting employees.
• Ensure compliance with company IT policies and security standards.

What we look for in you:

• Bachelor s degree in Computer Science, Information Technology, or equivalent experience.
• 2+ years of experience in desktop or technical support roles.
• Proficiency with macOS/Linux/Windows
• Strong understanding of networking fundamentals (TCP/IP, DNS, VPN, Wi-Fi, Firewall).
• Experience with Office 365, Active Directory, and ticketing tools (Azure, Intune , JIRA, Nessus etc.)
• Strong problem-solving mindset.
• Strong communication skills and troubleshooting skills.
• Experience with any Data Leak Prevention (DLP) tools.
• Ability to handle multiple tasks and priorities in a fast-paced environment.
• Team-oriented attitude with a willingness to assist and learn.
• Patience and empathy when working with non-technical users.
• Work from the office completely and hybridly based on a rotating schedule.
• Flexible to work and support US users in their timezone on a rotating basis.