Desktop Support Engineer - L2

Job Description

3-5 years "Installation of computer client (incl. data backup if required). SCCM based Windows 10 distribution. Only focus on client computer side, no need to work on SCCM. iPhone/Smart Device Setup. Azure / Intune based MDM client device setup. Company-wide town hall, webcast, and events IT support. Microsoft Teams as meeting application. Mac Book support, IOS+ Office 365. ITIL process." 35-40K Graduate/Diploma What is the blue screen of death (BSOD) What steps do you normally follow to solve a technical problem What is domain What is difference between Safe mode and Normal mode What is Bit locker WHat is no post no boot What is difference between Window Reset and Recovery How to connect Printer Wirelessly A user reports frequent BSOD (Blue Screen of Death) errors on their Windows 10 computer. How would you troubleshoot and resolve this issue Describe the steps you would take to upgrade a Windows 7 computer to Windows 10 in an enterprise environment. How do you configure and troubleshoot group policies on a Windows Server Explain the process of setting up a network printer on a Windows server and deploying it to multiple client computers. How do you replace a hard drive in a laptop, ensuring data integrity and system functionality Describe your experience with diagnosing and replacing faulty RAM modules in desktop computers. "How do you deploy software updates across multiple computers in an organization using WSUS (Windows Server Update Services) Explain the process of creating and deploying software packages using SCCM (System Center" "How do you secure a Windows computer against common cybersecurity threats (e.g., malware, phishing) What measures would you implement to ensure compliance with data protection regulations (e.g., GDPR, HIPAA) in an IT support context" "Describe your approach to implementing and testing backup solutions for both Windows and macOS environments. How would you recover a server from a backup in the event of a hardware failure" "How do you document your troubleshooting steps and resolutions for future reference and knowledge sharing Can you provide an example of a process improvement initiative you led to enhance desktop support efficiency or user experience"