Posted:4 hours ago|
Platform:
Work from Office
Full Time
Please find Job description below:-
1. Supported user base of at least 100 + end users.
3. Address user tickets regarding hardware, software, and networking
4. Help create technical documentation and manuals
5. Hands-on experience with Windows OS environments
6. Knowledge of basic network troubleshooting at desktop level
7. Knowledge of installing the Microsoft security patches, Antivirus Patches etc.
8. Investigate, troubleshoot and resolve daily issues related to workstations, peripherals, phones, mobile devices, operating systems, and applications
9. Provide installation, configuration, and support of desktop computers, peripheral equipment, and software
10. Perform routine updates of desktop hardware and software
11. Rebuild, configure, and repair desktop equipment as needed
12. Working knowledge on any one ITSM tool ( Remedy, Service Now, E-helpline, Symphony Summit tool etc.)
Progressive Infotech
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