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Desktop Support Engineer L1

Desktop Support Engineer L1

Pes Hr Services

1 - 2 years

4 - 8 Lacs

Delhi Delhi India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

scanner troubleshooting user guidance remote troubleshooting ticket resolution hardware issue resolution

Work Mode

Remote

Job Type

Full Time

Job Description

Address user support tickets related to printers and scanners in a timely manner
Guide users with simple, clear, and step-by-step troubleshooting instructions
Conduct remote troubleshooting sessions to identify and resolve hardware or connectivity issues
Test alternative methods and solutions until the issue is resolved
Document issues, solutions, and troubleshooting steps in the IT ticketing system
Escalate unresolved or complex issues to the appropriate IT support level
Ensure high levels of user satisfaction by minimizing downtime and providing effective support

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