9 User Guidance Jobs

Address user support tickets related to printers and scanners in a timely manner Guide users with simple, clear, and step-by-step troubleshooting instructions Conduct remote troubleshooting sessions to identify and resolve hardware or connectivity issues Test alternative methods and solutions until the issue is resolved Document issues, solutions, and troubleshooting steps in the IT ticketing system Escalate unresolved or complex issues to the appropriate IT support level Ensure high levels of user satisfaction by minimizing downtime and providing effective support

Address user support tickets related to printers and scanners in a timely manner Guide users with simple, clear, and step-by-step troubleshooting instructions Conduct remote troubleshooting sessions to identify and resolve hardware or connectivity issues Test alternative methods and solutions until the issue is resolved Document issues, solutions, and troubleshooting steps in the IT ticketing system Escalate unresolved or complex issues to the appropriate IT support level Ensure high levels of user satisfaction by minimizing downtime and providing effective support

Address user support tickets related to printers and scanners in a timely manner Guide users with simple, clear, and step-by-step troubleshooting instructions Conduct remote troubleshooting sessions to identify and resolve hardware or connectivity issues Test alternative methods and solutions until the issue is resolved Document issues, solutions, and troubleshooting steps in the IT ticketing system Escalate unresolved or complex issues to the appropriate IT support level Ensure high levels of user satisfaction by minimizing downtime and providing effective support

Address user support tickets related to printers and scanners in a timely manner Guide users with simple, clear, and step-by-step troubleshooting instructions Conduct remote troubleshooting sessions to identify and resolve hardware or connectivity issues Test alternative methods and solutions until the issue is resolved Document issues, solutions, and troubleshooting steps in the IT ticketing system Escalate unresolved or complex issues to the appropriate IT support level Ensure high levels of user satisfaction by minimizing downtime and providing effective support

As an IT Support Executive, your role will involve providing technical assistance to users by resolving hardware, software, and network issues. You will be responsible for diagnosing problems, assisting with installations, and ensuring system maintenance. Key Responsibilities: - Provide first-level support for IT issues. - Troubleshoot and resolve hardware, software, and network problems. - Assist with system installations and configurations. - Respond to requests related to technical errors. - Conduct regular system maintenance and updates. - Offer user guidance and basic IT training. Qualifications Required: - Must have BCA/BE Degree. - Having at least 6 months of practical IT-related work...

Address user support tickets related to printers and scanners in a timely manner Guide users with simple, clear, and step-by-step troubleshooting instructions Conduct remote troubleshooting sessions to identify and resolve hardware or connectivity issues Test alternative methods and solutions until the issue is resolved Document issues, solutions, and troubleshooting steps in the IT ticketing system Escalate unresolved or complex issues to the appropriate IT support level Ensure high levels of user satisfaction by minimizing downtime and providing effective support

Address user support tickets related to printers and scanners in a timely manner Guide users with simple, clear, and step-by-step troubleshooting instructions Conduct remote troubleshooting sessions to identify and resolve hardware or connectivity issues Test alternative methods and solutions until the issue is resolved Document issues, solutions, and troubleshooting steps in the IT ticketing system Escalate unresolved or complex issues to the appropriate IT support level Ensure high levels of user satisfaction by minimizing downtime and providing effective support

Address user support tickets related to printers and scanners in a timely manner Guide users with simple, clear, and step-by-step troubleshooting instructions Conduct remote troubleshooting sessions to identify and resolve hardware or connectivity issues Test alternative methods and solutions until the issue is resolved Document issues, solutions, and troubleshooting steps in the IT ticketing system Escalate unresolved or complex issues to the appropriate IT support level Ensure high levels of user satisfaction by minimizing downtime and providing effective support

Design, build, and manage WalkMe Smart Walk-Thrus, tooltips, launchers, and surveys Work with stakeholders to identify user pain points and design solutions Improve user onboarding, training, and feature adoption Monitor analytics to measure Required Candidate profile Collaborate with Product, UX, and Tech teams to integrate WalkMe with existing platforms 2+ years of experience with WalkMe platform (Builder, Insights, Editor) Understanding of user journey Perks and benefits Perks and Benefits