Desktop Support Engineer L1

Job Title: Desktop Support Engineer – L1
Department: IT Support / Technical Support
Location: Onsite / Office

Job Summary

The L1 Desktop Support Engineer is responsible for providing first-level technical assistance to end-users. This includes troubleshooting hardware, software, networking issues, and ensuring smooth day-to-day IT operations.

Key Responsibilities

• Provide first-level support for laptops, desktops, printers, and basic network issues.
• Troubleshoot operating system problems (Windows / macOS).
• Install, configure, and update software and applications.
• Manage user accounts, password resets, and access permissions.
• Support basic LAN/Wi-Fi connectivity issues.
• Assist with antivirus updates, system patches, and security compliance.
• Log all incidents and service requests in the ticketing system.
• Coordinate with L2/L3 teams for unresolved issues.
• Set up new systems, peripherals, and perform routine maintenance.
• Provide IT orientation for new employees (email setup, system handover, etc.).
• Ensure timely resolution and excellent customer service.

Required Skills

• Basic knowledge of computer hardware & peripherals.
• Strong troubleshooting skills for OS, applications, and network basics.
• Understanding of Microsoft Office, Outlook, and common business applications.
• Familiarity with Active Directory (user creation, password reset, group policy basics).
• Good communication and customer-handling skills.
• Ability to work under pressure and manage multiple tasks.

Qualifications

• Diploma / Graduate in IT or any, Computer Science, or related field.
• Certifications preferred: CCNA (basic), MCP, MCSA, A+ / N+.
• 0–2 years of experience in desktop or IT support.

Working Conditions

• Onsite support, rotational shifts (if applicable).
• Immediate response to urgent IT issues.
• Ability to lift basic IT equipment (monitors, CPUs, printers).

Soft Skills

• Problem-solving mindset
• Team coordination
• Time management
• Professional communication

Job Type: Full-time

Pay: ₹10,000.00 - ₹25,000.00 per month

Work Location: In person