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Desktop Support Engineer L1

0 years

1 Lacs

Posted:4 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Analyzes, troubleshoots and resolves Tier 1 level

software & hardware issues for internal end users (i.e.

Windows 7 OS & MS Office 2010 support issues, and

hardware & peripherals).

  • Processes IT equipment/hardware and software delivery

and installation requests.

  • Engages, delegates and coordinates Tier 2 & Tier 3

level issues to IT Team Members (i.e. Systems

Administrators) for issue resolution and support as

needed.

  • Maintains communication with internal customers,

keeping them informed of the status of their request -

follows-up with internal customers to ensure that

requests were completed to the user’s satisfaction.

  • Reviews and follows-up with IT team members on a

daily basis concerning open requests.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Shift:

  • Day shift

Work Days:

  • Monday to Friday
  • Weekend availability

Work Location: In person

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