Good troubleshooting skills. Experience in assembling/disassembling computer hardware and components. Understanding of TCP/IP networking. Analyzes, troubleshoots and resolves Tier 1 level software & hardware issues for internal end users (i.e. Windows 7 OS & MS Office 2010 support issues, and hardware. Processes IT equipment/hardware and software delivery and installation requests. Engages, delegates and coordinates Tier 2 & Tier 3 level issues to IT Team Members (i.e. Systems Administrators) for issue resolution and support as needed. Maintains communication with internal customers, keeping them informed of the status of their request - follows-up with internal customers to ensure that requests were completed to the user’s satisfaction. Job Type: Full-time Pay: ₹20,000.00 - ₹26,000.00 per month Shift: Day shift Work Days: Monday to Friday Weekend availability Work Location: In person

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Desktop Support Engineer L1