Posted:6 hours ago|
Platform:
On-site
Full Time
Wanted- Desktop IT Support
Preferred - Male Only
Responsibilities for Help Desk Technician
· Manage Help Desk tickets in a timely manner
· Respond to customer issues via phone, email and computer chat
· Provide customer assistance
· Document customer interactions
· Run diagnostics to resolve customer reported issues
· Escalate issues to the next Tier with next level of difficulty
· Install, make changes and repair computer hardware and software
· Follow-up with customers to ensure issues are resolved
Qualifications for Help Desk Technician
· Microsoft Certified Systems Engineer designation, preferred
· 2+ years of experience working in a help desk environment
· Flexibility to work a variety of shifts with minimal notice
· Proficiency with a MAC and IOS computers
· Excellent oral communication skills
· Detail oriented in order to keep detailed notes on tickets
· Highly organized to keep Help desk tickets order
· Ability to diagnose and resolve basic computer technical issues
Contact Person:
Lekha HR: 8925829934Teena Binu HR: 9003142494
Location : B-15, 2nd Cross Main Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu 600058
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
Techindia Infoway Pvt Ltd
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