Desktop Support Engineer

0 - 1 years

1 - 2 Lacs

Posted:9 hours ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Technical Knowledge

  • Operating Systems:

    Knowledge of operating systems like Windows, macOS and Linux distributions
  • Hardware:

    Understanding of computer components, printers, networks.
  • Software:

    Familiarity with productivity software, collaboration tools, security programs, etc.
  • Diagnostics:

    Ability to review logs, run monitoring tools, conduct testing to pinpoint issues
  • Networking Concepts:

    should have knowledge LANs, WANs, Wi-Fi, VPNs etc. function

Responsibilities :

  • Providing phone, email, remote, and in-person support to troubleshoot various technical problems
  • Installing and configuring computer hardware, software, peripherals, and networking equipment
  • Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
  • Performing troubleshooting to diagnose system failures and identifying root causes
  • Managing technology inventory and placing orders for equipment
  • Escalating complex issues to the appropriate teams if unable to resolve them independently

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