Desktop Support Engineer

1 - 7 years

2 - 5 Lacs

Posted:4 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Deliverables:

  • Act as the point of contact for service users to diagnose and resolve issues.
  • Categorize and record queries, providing timely solutions.
  • Provide essential online security advice and support.
  • Ensure effective handling of incidents and service requests, following agreed procedures.

Role Responsibilities:

  • Monitor issues from start to resolution, escalating as needed.
  • Advise users on the appropriate course of action.
  • Log incidents and service requests and maintain relevant records.
  • Track reliability data for services and improve the resolution process.

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IGT Solutions

Information Technology and Services

New Delhi

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