Desktop Support Engineer

Job Description

Job Title: Desktop Support Engineer Location: Hyderabad Experience Required: Minimum 1 Year Job Description: We are seeking a Desktop Support Engineer with at least 1 year of hands-on experience in providing technical support to end-users. The ideal candidate should be able to troubleshoot hardware, software, and network issues efficiently while maintaining a high level of customer satisfaction. Key Responsibilities: Provide first-level support for desktops, laptops, printers, and other IT peripherals. Install, configure, and maintain operating systems (Windows 10/11) and essential software. Troubleshoot hardware and software issues remotely and on-site. Manage and troubleshoot user accounts, emails, and access-related issues. Monitor system performance and escalate unresolved issues. Maintain documentation of problems, solutions, and technical procedures. Coordinate with vendors for hardware repair and warranty support. Provide technical support during IT asset deployment or relocation. Required Skills: Good understanding of Windows OS, MS Office, and basic networking. Knowledge of remote desktop tools and ticketing systems. Familiarity with antivirus, backup tools, and security practices. Excellent communication and interpersonal skills. Ability to handle pressure and prioritize tasks. Qualifications: Diploma or Degree in Computer Science / IT or relevant field. 1+ year of experience in desktop support or IT helpdesk role. Certifications like CCNA, MCP, CompTIA A+ (preferred but not mandatory). Employment Type: Full-Time Salary: As per industry standards Contact: jobs@careinfotech.com Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Shift: Day shift Education: Diploma (Required) Experience: Desktop support: 1 year (Required) Work Location: In person