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Capgemini
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Desktop Support Engineer

Desktop Support Engineer

Capgemini

9 years

0 Lacs

bengaluru karnataka india

Posted:19 hours ago| Platform:

Apply

Skills Required

support service security communication documentation

Work Mode

Remote

Job Type

Full Time

Job Description

We are seeking a skilled and customer-focused

Desktop Support Engineer

to provide comprehensive support for end-user systems, applications, and hardware. The ideal candidate will be responsible for diagnosing and resolving technical issues related to Windows operating systems, Microsoft 365 applications, business productivity tools, and hardware performance. You will coordinate with vendors, provide remote support, and ensure timely resolution of IT incidents and requests.

Primary Skills

6–9 years of experience in L2 desktop support or IT service desk roles
Strong knowledge of Windows OS, Microsoft 365 suite, and endpoint security tools (e.g., Zscaler).
Experience with remote support tools and secure access protocols.Familiarity with ticketing systems and SLA-driven environments.
Excellent communication and documentation skills.Ability to work in a 24x7 rotational support model.

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Capgemini

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Paris France

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Desktop Support Engineer