Desktop Support Engineer

C3i Hub

2 - 4 years

4 - 6 Lacs

kanpur

Posted:None| Platform:

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Skills Required

unix wireless vpn configuration management shell scripting active directory dns information technology dhcp firewall

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking Desktop Support Engineers to provide technical assistance, troubleshooting, and end-user support
The role involves managing hardware, software, and network-related issues for desktops, laptops, and associated systems
The ideal candidate should possess strong problem-solving abilities, excellent communication skills, and experience supporting enterprise IT infrastructure particularly in endpoint management
- Perform advanced Linux system administration, including user and permission management, shell scripting, package management, and log analysis
- Manage user accounts, access controls, and permissions in Active Directory and other enterprise IT systems
- Implement and manage Group Policies and Role-Based Access Control (RBAC) for secure and efficient user access
- Conduct system hardening and ensure compliance with Security Technical Implementation Guides (STIGs) and other security benchmarks
- Troubleshoot issues related to application installations, system configurations, hardening, and OS-level restrictions
- Handle configuration management, vulnerability patching, and timely deployment of system updates
- Diagnose and resolve network issues, including wired/wireless connectivity, IP/DNS conflicts, DHCP errors, VPN access, and firewall/proxy-related restrictions
- Bachelor s degree in Information Technology, Computer Science, or a related field
- 2 - 4 years of experience in desktop or IT support roles
- Proficiency in Linux/Unix and Windows administration
- Hands-on experience with troubleshooting hardware/software issues and network connectivity
- Good understanding of Active Directory, Group Policy, RBAC, and IT security practices
- Familiarity with automation tools and configuration management processes

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