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Desktop Support Engineer 2

Desktop Support Engineer 2

Teamlease Digital

2 - 5 years

1 - 3 Lacs

Neemrana

Posted:1 day ago| Platform:

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Skills Required

WAN LAN LAN Troubleshooting Outlook Configuration Active Directory Support VPN Desktop Troubleshooting WAN Connectivity Printer Troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: • Providing Technical support to end-user • Troubleshoot and resolve hardware, software, and networking issues for end users across various devices (desktop, laptops, printers, mobile devices, bar code). • Provide guidance and support for application software, operating systems and peripherals. • Document incidents and solutions in the ticketing system to contribute to the knowledge base. • Collaborate with other IT teams to address complex issues and implement solutions. • Monitor recurring issues and work towards long-term solutions to improve end-user experience. • Maintain current knowledge of IT products, services and practices. • Stay updated with the latest industry trends and technology. • Basic Network understanding & Troubleshooting • Barcode: IP Scanners & Printer support (including Port communication) • Basic understanding of switching concepts & Strong Knowledge of VLAN concepts • Application-related service understanding & support • Basic knowledge of server troubleshooting • Domain related troubleshooting knowledge Preferred Skills: • Strong understanding of operating systems (Windows 10, Windows 11, Server 2019/2022) • Experience with troubleshooting network issues (LAN, WAN, VPN) • Excellent problem-solving skills and attention to detail • Strong communication and interpersonal skills to effectively support users • Ability to work independently and as a part of a team

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Teamlease Digital

www.teamleasedigital.com

Staffing and Recruiting

Hyderabad

250-500 Employees

99 Jobs

Key People

K. Raghavendra Rao

CEO
Divya Reddy

Head of Marketing
Rajesh Kumar

Operations Manager

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Desktop Support Engineer 2