Desktop Engineer – Lab/Scientific Systems Support

📢 Hiring for Our Client: Desktop Engineer – Lab/Scientific System support

📍

Location:

Bengaluru💼

Department:

IT End User Services

✨ Opportunity Opening Soon!

We’re gearing up to onboard 2 skilled

Desktop Engineers

for our client’s IT End User Services team. This role supports both

laboratory and scientific environments

, offering exposure to compliance-driven operations in the

Life Sciences / Pharma / Biotech

industry.

⏰ Candidates with a 30 Days Notice Period will be preferred.

Key Responsibilities

Provide desktop, laptop, and peripheral support across office and lab environments.Install, configure, and maintain

scientific applications and lab instruments

with vendors and lab staff.Ensure compliance with

GxP

and pharma regulatory standards during IT operations.Participate in

Computer System Validation (CSV)

processes as required.Manage incidents, service requests and change records using the relevant software (ITSM, Trackwise) etc.Support

Windows OS (10/11)

deployments and upgrades in line with

ITIL

standards.Collaborate with cross-functional teams (Infrastructure, Security, Lab Systems) to resolve technical issues efficiently.Maintain accurate documentation for assets, configurations, and procedures per IT policies.

Required Skills & Experience

Proven experience as a

Desktop Support/Engineer

in IT environments.Strong expertise in

Windows OS

support.Experience in

lab environments

, scientific applications, and instrument connectivity.Understanding of

GxP

and validation practices (preferred).Excellent troubleshooting, communication, and stakeholder management skills.Familiarity with

ITIL

framework (Incident, Problem, and Change Management).NOTE: PLEASE DO NOT APPLY IF you have NOT worked in a Life Sciences (Pharma, Medical devices, Biotechnology) company/client before. Knowledge of regulatory compliance in the Life sciences is a key requirement for this job

Qualifications

🎓 Bachelor’s degree in

Computer Science, Information Technology

, or related field (or equivalent experience).