Desktop Engineer - DealerOn Company - Night Shift - Pune

Title:

Employment Type:

Shift

As DealerOn's Desktop Engineer you will be part of an IT team that provides internal end-user support and basic account administration. The successful Desktop Engineer will be creative and a strong problem-solver, joining a team of capable IT Desktop Engineers dedicated to supporting the companys computing resources and infrastructure. This position, located in the DealerOn Pune office.

Essential Functions:

• Provide support and troubleshooting services to a fleet of desktops, laptops, mobile devices, printers and other related peripherals
• Answer and resolve support cases in a timely manner and with emphasis on strong customer service
• Install and configure software and applications for workstation distribution
• Assist in the provisioning of user accounts, email, group membership, drive mappings and peripherals
• Work closely with systems, networking and security team and management to identify issues, research solutions, and escalate issues to the appropriate resource
• Guide users in conforming to established systems security practices
• Assist in the documentation, periodic review, and maintenance of departmental Standard Operating Procedures
• Vet and test new technology for business operations and/or initiatives
• Monitor and report security issues to management and various teams per the Incident Response procedure
• Contribute to remediation planning, testing and execution as directed
• Plan and participate in Disaster Recovery planning, testing and actual recovery efforts in the event of a declared disaster
• Perform other duties as assigned

Required Skills/Experience:

• Bachelors Degree or equivalent
• Experience supporting Windows Desktop Operating Systems (Windows 10)
• Proficient in supporting desktop, laptop and mobile hardware IT support
• Windows Server Support Basics and basic understanding of Active Directory
• Networking knowledge, including DNS and DHCP
• Excellent attention to detail, especially with communication (written and verbal) and meeting deadlines
• Proficient with Office software suite

Preferred Skills/Experience:

• 5+years experience in field or career
• Experience in a fast-paced, environment
• Ability to prioritize tasks that change frequently and manage unexpected demands
• Dependable, follows instructions and takes initiative to solve problems

Competencies:

• Adaptability adapt to changing business and technical requirements
• Application and use of Technology - Using computers, the Internet and other technology to increase quantity and/or quality of work
• Teamwork and Cooperation - Readily sharing information and knowledge as well as acting cooperatively with the team
• Giving and receiving information effectively in writing, orally and non-verbally such as but not limited to chat and email format
• Initiative. - Active attempts to influence events and achieve goals; self –starting rather than passive acceptance. Taking action to achieve goals beyond what is necessarily called for