Deputy Medical Superintendent

We are looking for a compassionate and dynamic candidate to join our mission of delivering high-quality, affordable healthcare services to the broader population in India.

• Position:

  DMS (Medical Administration)

• Qualification:

  MHA/MBA + MBBS/BDS

• Experience:

  5+ years in the Hospital Industry

Job Responsibilities

Overall Hospital Operations & Patient Satisfaction

• Fulfill the

  Vision, Mission, and Objectives

  of the hospital to ensure complete customer satisfaction.
• Take all necessary steps to fulfill the objectives of the organization.
• Study

  patient response analysis (IPD)

  and evaluate scope for service improvement.
• Assist the MD/MS in conducting regular

  ward rounds

  of patient management areas to ensure quality Patient Care, Housekeeping standards, Dietary Services quality, and other administrative & operational aspects.
• Respond and take prompt actions to

  customer complaints

  for speedy and satisfactory resolutions.
• Answer all queries of hospital clientele in the absence of the Medical Superintendent/DMS Medical Superintendent.

Administrative & Operational Support

• Assist the HOD with all administrative/operational jobs related to patient care, NABH standards, teaching, training, and hospital promotion.

Patient Care Quality & Standards

• Achieve complete customer satisfaction by providing

  total quality management

  .
• Ensure that

  NABH Standards

  for quality, environmental, and occupational safety management for patient care are followed in letter and spirit.

Human Resources Development (HRD) Support

• On behalf of the HOD, plan and prepare prescribed

  duty rosters

  for all categories of clinical staff and submit them for the HOD's signature.

Medical Administration

• Assist the Quality Manager in getting the hospital

  accredited with the Accreditation Council

  .
• Ensure the hospital website is

  updated periodically

  with new information related to facilities and services in association with the online Marketing cell.
• Take regular rounds of the hospital to ensure

  qualitative services of requisite standards

  .
• Ensure the

  safety of patients, staff, land, building, equipment, and materials

  .
• Undertake any other job for the improvement of hospital personnel.

Quality Assurance

• Assist in

  educating and training hospital personnel

  to incorporate and implement NABH Standards.
• Assist/support in the responsibility of

  processing NABH accreditation

  .
• Review, update, monitor & audit NABH standards and take corrective and preventive actions as and when required.
• Ensure and supervise that

  quality systems are being implemented

  .

Departmental Reporting & Coordination

The following Departments/employees will report to you:

• Discharge Summary
• Patient Care Coordinators
• RMOs
• MRD
• IPD
• Carry out regular rounds of Discharge Summary calls and coordinate between billing, dispatch & discharge summary.
• Become the first responder to all problems faced by patients on the ground floor.
• Ensure preparation of Discharge Summaries in time by monitoring the work of Computer Operators and in consultation with consultants and RMOs.
• Check, correct, and sign routine documents related to patient care which are mandatory for billing, TPA, recovery, and NABH.

Billing

• Check the charge folio of admitted patients.
• Address all queries from panel and cash patients related to their eligibility for credit facility or adjustment of bill amount concerning discounts/non-payment of the full amount.
• Liaise with panel company RMOs, SMOs, and MOs in settling all bills & their queries.

Other Responsibilities

• Train staff and impart team spirit and leadership qualities.
• Make constant efforts for ensuring

  Continuous Quality Improvement (CQI)

  as an integral part of quality assurance.
• Undertake any other task as assigned by the management and ensure its successful completion.
• Ensure the proper

  vigilance of incoming patients, attendants, and other personnel

  .
• Ensure proper resources are available for smooth workflow.

Behavioral/Leadership Competencies

• Autonomy

  : Ability to work with minimal supervision.

• Teamwork

  : Ability to work in a group across the hospital and as a member of a team.

• Professional Knowledge

  : Comprehensive knowledge of work with particular reference to maintaining patient confidentiality and adhering to by-laws, rules & regulations of the medical organization.

• Communication

  : Good communication skills, both oral and written (Hindi & English).

• Technical Skills

  : Sound computer skills, including knowledge of MS Word & Excel