Deputy Manager - Transactional Quality

WNS Holdings

8 - 12 years

8 - 12 Lacs

pune maharashtra india

Posted:1 month ago| Platform: Foundit logo

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Skills Required

journal entries record to report balance sheet reconciliation general ledger accounting process excellence intercompany reconciliation

Work Mode

On-site

Job Type

Full Time

Job Description

Adherence of Quality SLAs and contractual agreements with internal & External stakeholders
Personally monitoring assigned accounts, meeting the client SLAs for the assigned accounts and ensuring client satisfaction, on a day-to-day basis.
Each of his/her team members reporting to him/her achieves their targeted objectives with respect to Customer Delight and Service Levels.
Staff Motivation, Goal setting, Performance appraisal of team members, and counseling for performance and capability building in conformance with goals. Management and coordination of operations, quality, and general administration of the assigned processes.
Manpower planning
Handling of External & Internal stakeholders and meeting the business requirements in terms of quality related deliverables
Deployment and Strengthen the Quality Assurance Framework for the Business
Taking care of Baselining, Capacity Planning and Statistically validation of sample and Accuracy targets of the process
Identify and raise early alerts in terms of breaching the SLA metrics, Risk, Regulatory & Compliance requirements
Six Sigma GB certification preferred
Prepare all team and client related reports for Quality

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