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Deputy Manager - Services - Field Service

4 - 8 years

0 Lacs

raipur

Posted:1 month ago| Platform: Shine logo

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Skills Required

dsp training customer service lv switchgear agri ia infrastructure monitoring complaint resolution

Work Mode

On-site

Job Type

Full Time

Job Description

As the Deputy Manager - Services - Field Service at Lauritz Knudsen Electrical & Automation in Raipur, a unit of Schneider Electric India Pvt. Ltd., you will play a pivotal role in ensuring customer satisfaction and operational efficiency. With 4 to 6 years of experience and a qualification of B.E/ B.Tech in Electrical, you will be responsible for a wide range of tasks to uphold the brand's reputation and service standards. Your primary responsibilities will include attending to customer complaints related to low-voltage switchgear, agriculture, industrial automation, and digital services platforms. You will also be tasked with resolving CP claims, providing training to ASC engineers, addressing chronic complaints, and engaging with key customers. Monitoring infrastructure and planning for its maintenance and enhancement will be essential tasks to meet annual targets for each deliverable. Ensuring prompt resolution, you will be expected to maintain a call closure time within 24 hours and strive for a CNPS score of 92%. This role demands a proactive approach towards problem-solving and a commitment to meeting and exceeding service expectations. At Schneider Electric, we value the IMPACT of our team members. Our culture is built on the foundation of our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork. We invite you to join us in driving sustainability initiatives and making a difference in the world through your work. Schneider Electric is a global leader with a revenue of 36 billion, +13% organic growth, and a workforce of over 150,000 employees across 100+ countries. Ranked #1 on the Global 100 Worlds most sustainable corporations, we are committed to creating a more resilient, efficient, and sustainable world through innovation and collaboration. To be considered for this rewarding position, you must submit an online application. As an inclusive and caring company, Schneider Electric is dedicated to providing equal opportunities to all employees and fostering a culture of respect, trust, and diversity. Upholding the highest standards of ethics and compliance, we believe that our differences make us stronger as a company and as individuals. Join us in championing inclusivity and sustainability as an IMPACT Maker at Schneider Electric. Apply today to be part of our mission towards a brighter future.,

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