Deputy Manager Operations

Preferred candidate profile

Key Accountabilities:

• Should be able to conduct process training
• Experience in managing Shipping & Logistics
• In-depth knowledge of Incident Management
• Should ensure client deliverables are achieved
• Proactively managing & enhancing performance of the team based on the SLA
• Guide, coach and mentor for the staff, building relationship within the team, people development while maintaining the discipline within the team
• Experience in Managing client escalations/feedbacks effectively
• Drive team performance, KPI management, Absenteeism, Attrition management
• Experience in Planning & managing workforce, TAT, SLAs and productivity under high pressure environment
• Driving Quality & Efficiency projects, brainwaves within the teams
• Experience in Talent identification from associates and grooming them for next level
• Graduate with Fluent in English.
• Implementing corrective action as and when required ensuring client requirements are honored & met.
• Attention to details• Presentation & communication skills.• Sense of responsibility• Methodical thinking.

• Qualifications• Graduate•

• Logistics Process Knowledge Preferable