Deputy Manager- Operations

Branch connect

• Coordinate with leaders for scheduling the branch office visits.
• Liaise with designated branch SPOCs to ensure seamless execution of leadership visits.
• Engage with the designated SPOC for the compiled list of queries raised during the leadership connect

Tracking of issues

• Analyze issues and assign to the respective department for resolution
• Connect with the query raiser to understand it whenever deemed necessary
• Review and Closure of issue responses with field employees
• Assess the responses received from functional departments
• Validate the resolutions and ensure the responses are appropriate for communication back to field employees for issue closure.

Dashboards

• Weekly dashboards for leaders and functional SPOCs, providing updates on status of issues and important insights
• Monthly communications to the field sharing updates on the resolved issues
• Monthly review with COO/Leaders
• Prepare presentations and other necessary materials for review meetings as needed

Identifying and implementing structural solves

• Analyze issues reported by branch employees to identify those requiring structural solves
• Track the implementation progress of structural solves and gather feedback post-implementation to ensure effectiveness.

Project Management

• Project management for any Ad-hoc Business driven projects being governed by the COO office

Preferred Candidate Profile

• Strong understanding of insurance operations and business
• Strong communication and stakeholder management skills
• Should be proficient in Excel and PowerPoint
• Proven ability to manage multiple complex programs and initiatives simultaneously.
• Excellent leadership, organizational, and problem-solving skills
• Ability to adapt to a dynamic and fast-paced work environment

Required Qualification & Experience

• B.E/B.Tech/Graduate/Post Graduate from reputed college
• 5+ years of experience with business knowledge of the insurance industry