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Oliver Wyman
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Deputy Manager - Insurance Operations

Deputy Manager - Insurance Operations

Oliver Wyman

3 - 8 years

4 - 8 Lacs

mumbai

Posted:None| Platform:

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Skills Required

training insurance operations insurance manager usage team leading compliance manager program management risk advisor client management insurance broking

Work Mode

Work from Office

Job Type

Full Time

Job Description

We re seeking for an individual who is ready to work with complex & diverse insurance work. This person will get opportunity to enhance insurance knowledge and understanding & build on client management skills. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role

We will count on you to:

Process and Client Management:
Our team is new but growing at fast pace with a vast diversity in the experience that each colleagues has i.e. campus and professionals from either insurance sector or different industry ensure these colleagues understand the Organizations culture and services which are integral part of Insurance broking lifecycle
Be an integral part of the team, play a key role in building and transitioning functional capability to the service centre, address any knowledge related queries, cement the learning gaps (if any) and conduct regular refreshers to check the retention levels of learnings provided
Ensure adherence to monthly tests to evaluate colleagues a regular intervals
Identify best practices that are followed across the industry and tailor them as per our needs
Supports the senior leaders in the development of core content and execution strategy for process efficiencies and strategic outcomes.
Develop and identify problem areas in process and develop preventive measures
Determines best method and channel to address various training needs.
Ensure adherence to performance matrix
Drive team performance and delivery quality results
Maintain business SLA and quality needs of the process
Ensure adherence of self and team to RTO expectation
Highlight process challenges in a timely manner
Compliance, Regulatory and Procedural Responsibilities:
Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company
Appropriate usage of Marsh Specialitys systems to monitor, record and retain information
Demonstrate clear understanding of regulatory requirements
Proactively ensures compliance with regulatory and risks framework
Adheres to policies, guidelines and operating procedures
Keeps own knowledge and expertise up to date and relevant
Identifies and evaluates risks appropriately. Recognises how own actions impact on compliance

What you need to have:

3+ years of experience in leading team and people management
Preferred - US insurance industry and process experience.
Excellent communication skills
Good Facilitation skills
Possess problem solving skills and reasoning ability
Ability to adapt quickly
Ideate and identify opportunities
Ready to work in shift - 6:30 PM to 3:30 AM

What makes you stand out:

Excellent Program Management skills
Experience in designing development programs
High expertise in facilitating development programs
High attention to detail
Engaging with crowd and identifying areas where assistance is required
Being competent in one of the Marsh US processes
Any Insurance related certification

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Oliver Wyman

Management Consulting

New York

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Deputy Manager - Insurance Operations