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Deputy Area Manager - Debt Management Services - SME

Deputy Area Manager - Debt Management Services - SME

Bajaj Finance

4 - 5 years

5 - 10 Lacs

india surat

Posted:1 month ago| Platform:

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Skills Required

finance management finance documentation legal risk management monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - SME
Job Purpose
To achieve Debt Management Services targets of the respective branch assigned, ensuring meeting PI targets. Continuously monitor Debt Management Services agencies and in-house collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities. Duties and Responsibilities

Achieve collections target by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with while repossessing products.

Travel with RO's as required.

Timely allocation of cases to team members.

Proficient in Excel for daily performance tracking of team members.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily DRR (Daily Risk Report) management.

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) repo and legal management.

Oversee litigation and case management.

Ensure compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections target by visiting customers/agencies.

Ability to monitor performance, provide regular updates, and set proper guidelines.

Experience in milestone reviewing and tracking.

Knowledge of legal guidelines for product repossession.

Willingness to travel with RO's as required.

Ability to allocate cases timely to team members.

Proficiency in Excel for daily tracking.

Ability to maintain accurate records of customer interactions and transactions.

Strong escalation handling skills.

Experience in Daily DRR (Daily Risk Report) management.

Developing and implementing strategies for improved collection rates.

Experience in counseling and grooming team members.

Team management skills to achieve targets.

Problem-solving skills during the collection process.

Ability to manage and improve collection performance through reports.

Experience in legal recovery for Urban NPL Wheels (Vehicle Finance) repo and legal management.

Litigation and case management experience.

Understanding of compliance and risk mitigation.

Reporting and documentation proficiency.

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Deputy Area Manager - Debt Management Services - SME